A Track Record of Experience and Leadership
Rely on our long history of experience when it’s time to make improvements in your practice.
Medical Practice Start-up and Expansion Consulting
Information Technology Planning and Implementation Consulting
Managed Care Rate Negotiations and Contract Review for Community Physicians
Revenue Cycle Management Consulting
Operational Analysis and Improvement
HIPAA Privacy and Security Rule Compliance and Training
Consulting in Community and Academic Healthcare Settings
Medical Practice Start-up and Expansion Consulting
All Kinds of Minds Institute, Chapel Hill, NC
- Led the development and implementation of a pediatric clinical component for this not-for-profit institute that serves children with learning difficulties
- Revised the structure, financing, and process for the program
- Turned a failing enterprise into a financially sound practice
- Managed research and development activities to create products, tools, and administrative systems to support the clinical practice
- Conceptualized a framework for expanding the pilot site into a national program
- Developed and implemented a performance review system adopted throughout the institute
Center For School Success, West Lebanon, NH
- Guided development of clinical program, budget, staffing, and marketing and communications for new pediatric-based center for children and adolescents with learning differences
- Coached Executive Director in management of not-for-profit agency
Fuquay Ophthalmology & Glaucoma, Fuquay-Varina, NC
- Developed marketing materials and identity package
- Negotiated managed care contracts and developed operating instructions for start-up practice
- Completed credentialing with managed care plans and government payors
Impact Orthopaedics, Raleigh, NC
- Negotiated managed care contracts and developed operating instructions for start-up practice
- Guided practice in selection of PMS, EHR, and information technology support vendor
- Assisted practice in hiring key staff members
North Carolina Dermatology Associates, Raleigh, NC
- Negotiated managed care contracts and developed operating instructions for start-up practice
- Guided practice in selection of PMS, EHR, and information technology support vendor
- Assisted practice in hiring key staff members
Performance Orthopaedic Surgery & Sports Medicine, Raleigh, NC
- Negotiated managed care contracts and developed operating instructions for start-up practice
Premiere Pediatrics of Harnett Health, Dunn, NC
- Negotiated managed care contracts and developed operating instructions for start-up practice
- Guided practice in selection of PMS, EHR, and information technology support vendor
- Developed content for marketing materials and website
Regional Medical Associates, Durham, NC
- Guided conversion of internal medicine practice to concierge medicine model
Robert L. Williamson III, DDS, Raleigh, NC
- Developed marketing strategy
- Introduced information technology support
Village Pediatrics of Chapel Hill, Chapel Hill, NC
- Negotiated managed care contracts and developed operating instructions for start-up practice
- Guided practice in selection of PMS, EHR, and information technology support vendor
Wake Forest Dermatology, Wake Forest, NC
- Negotiated managed care contracts and developed operating instructions for start-up practice
- Guided practice in selection of PMS, EHR, and information technology support vendor
- Assisted practice in hiring key staff members
Information Technology Planning and Implementation Consulting
Human Resource Consultants, Chapel Hill and Raleigh, NC • Impact Orthopaedics, Raleigh, NC • North Carolina Dermatology Associates, Raleigh, NC • Piedmont Occupational and Urgent Care, Reidsville, NC • Plum Spring Clinic, Chapel Hill, NC • Raleigh Children and Adolescents Medicine, Raleigh, NC • Village Pediatrics of Chapel Hill, Chapel Hill, NC • Wake Forest Dermatology, Wake Forest, NC
- Managed selection and implementation of new information technology applications and IT vendor support
Managed Care Rate Negotiations and Contract Review for Community Physicians
Avance Care, Morrisville, NC • Boylan Medical Associates, Raleigh, NC • Burlington Pediatric Associates, Burlington, NC • Burlington Urological Associates, Burlington, NC • Cabarrus ENT & Facial Plastic Surgery, Concord, NC • Carolina ENT, Raleigh, NC • Chapel Hill Internal Medicine, Chapel Hill, NC • Cornerstone Medical Center, Burlington, NC • Crissman Family Practice, Graham, NC • Eastern Carolina Pediatrics, Wilson, NC • ENT & Audiology Associates, Raleigh, NC • Impact Orthopaedics, Raleigh, NC • Independence Health, Durham, NC • Lucy Daniels Center for Early Childhood, Cary, NC • North Carolina Dermatology Associates, Raleigh, NC • Orange Family Medical Group, Hillsborough, NC • Orthopaedic & Sports Medicine Associates, Raleigh, NC • Performance Orthopaedic Surgery & Sports Medicine, Raleigh, NC • Plum Spring Clinic, Chapel Hill, NC • Premiere Pediatrics of Harnett Health, Dunn, NC • Premier Women's Health Professionals, Henderson, NC • Raleigh Plastic Surgery Center, Raleigh, NC • Raleigh Surgical Group, Raleigh, NC • Regional Medical Associates, Durham, NC • Southeastern Orthopedics Sports Medicine and Shoulder Center, Raleigh, NC • Stepping Stones Pediatrics, Raleigh, NC • Sunrise Pediatric Associates, Raleigh, NC • Triangle Surgical Associates, Cary, NC • Village Pediatrics of Chapel Hill, Chapel Hill, NC • Virginia Lightner Family Dermatology, Wake Forest, NC • Wake Forest Dermatology, Wake Forest, NC • Wake Health Services, Inc., Raleigh, NC • Wake Urological Associates, Raleigh, NC • Watters Surgical Associates, Raleigh, NC
- Reviewed rates and contract language for managed care agreements
- Renegotiated agreements
- Developed practice-specific managed care strategies
ReXMeD PHO, Raleigh, NC
- Guided this physician hospital organization in establishing long-range direction and infrastructure to compete in a managed care environment
- Built a physician network of 400 primary care and specialist physicians
- Negotiated eight contracts with major managed care plans that increased provider revenue for all specialties
- Developed capability to contract directly with employers
Revenue Cycle Management Consulting
Cabarrus ENT & Facial Plastic Surgery, Concord, NC • Carolina ENT, Raleigh, NC • Carolina Urological Associates, Winston-Salem, NC • Eastern Carolina Pediatrics, Wilson, NC • Raleigh Cardiology Associates, Raleigh, NC • Sunrise Pediatric Associates, Raleigh, NC • Total Family Care of Winston-Salem, Winston-Salem, NC
- Reviewed current revenue cycle management staffing, processes, and policies and procedures
- Made recommendations for change
Operational Analysis and Improvement
Carolina Ear, Nose, and Throat
- Developed revenue cycle management plan
- Developed performance evaluation system
North Carolina Physicians Health Program, Raleigh, NC
- Performed workflow analysis and made recommendations for improvement
- Provided guidance for human resource management
Raleigh Cardiology Associates, Raleigh, NC • Raleigh Pulmonary & Allergy Consultants, Raleigh, NC • Sunrise Pediatric Associates, Raleigh, NC
- Reviewed practice structure and operations
- Developed strategies for operational improvement
HIPAA Privacy and Security Rule Compliance and Training
Boylan Medical Associates, Raleigh, NC • Coastal Physicians Alliance, Wilmington, NC • Durham Internal Medicine, Durham, NC • MED-EL Corporation, Winston-Salem, NC • Sunrise Pediatric Associates, Raleigh, NC
- Developed curriculum and training for major regional Privacy Rule program
- Trained representatives of 40 medical practices throughout eastern North Carolina in Privacy Rule compliance
- Security Rule training and implementation
- Developed policies and procedures for Privacy and Security Rules
Consulting in Community and Academic Healthcare Settings
- Arboretum Obstetrics & Gynecology, Charlotte, NC
- Avance Care, Morrisville, NC
- Betsy Johnson Regional Hospital (Premiere Pediatrics of Harnett Health), Dunn, NC
- Boylan Medical Associates, Raleigh, NC
- Burlington Pediatric Associates, Burlington, NC
- Burlington Urological Associates, Burlington, NC
- Cabarrus ENT & Facial Plastic Surgery, Concord, NC
- Carolina Ear, Nose, and Throat, Raleigh, NC
- Center for School Success, West Lebanon, NH
- Chapel Hill Internal Medicine, Chapel Hill, NC
- Coastal Physicians Alliance, Wilmington, NC
- Cornerstone Medical Center, Burlington, NC
- Crissman Family Practice, Graham, NC
- Durham Internal Medicine Associates, Durham, NC
- Eastern Carolina Pediatrics, Wilson, NC
- ENT & Audiology Associates, Raleigh, NC
- Fuquay Ophthalmology & Glaucoma, Fuquay-Varina, NC
- Human Resource Consultants, Chapel Hill and Raleigh, NC
- Impact Orthopaedics, Raleigh, NC
- Independence Health, Durham, NC
- Lucy Daniels Center for Early Childhood, Cary, NC
- MED-EL Corporation, Winston-Salem, NC
- North Carolina Physicians Health Program, Raleigh, NC
- Orthopaedic and Sports Medicine Associates, Raleigh, NC
- Performance Orthopaedic Surgery & Sports Medicine, Raleigh, NC
- Piedmont Occupational & Urgent Care, Reidsville, NC
- Plum Spring Clinic, Chapel Hill, NC
- Premier Women's Health Professionals, Henderson, NC
- Raleigh Cardiology Associates, Raleigh, NC
- Raleigh Children and Adolescents Medicine, Raleigh, NC
- Raleigh Emergency Medicine Associates, Raleigh, NC
- Raleigh Plastic Surgery Center, Raleigh, NC
- Raleigh Pulmonary & Allergy Consultants, Raleigh, NC
- Raleigh Surgical Group, Raleigh, NC
- Southeastern Orthopedics Sports Medicine and Shoulder Center, Raleigh, NC
- Stepping Stones Pediatrics, Raleigh, NC
- Sunrise Pediatric Associates, Raleigh, NC
- The Lucy Daniels Center for Early Childhood, Raleigh, NC
- Total Family Care of Winston-Salem, Winston-Salem, NC
- Triangle Surgical Associates, Cary, NC
- Village Pediatrics of Chapel Hill, Chapel Hill, NC
- Wake County Medical Society, Raleigh, NC
- Wake Forest Dermatology, Wake Forest, NC
- Wake Health Services, Inc., Raleigh, NC
- Wake Urological Associates, Raleigh, NC
- Watters Surgical Associates, Raleigh, NC